Terms of Service
These Terms of Service ("Terms") govern your access to and use of the software platform, tools, and services provided by Solexa.ai ("Solexa," "we," "us," or "our"). By accessing or using our services, you ("Client" or "User") agree to be bound by these Terms. If you do not agree, do not use the platform.
1. Services
Solexa.ai provides an AI-powered document automation platform that extracts, structures, and processes commercial insurance data to generate branded proposal documents. Services are provided to licensed insurance agencies and their authorized staff under a separately executed service agreement.
Access is invite-only. Solexa.ai reserves the right to grant, suspend, or revoke access at its sole discretion.
2. Authorized Use
You agree to use the platform only for lawful purposes in connection with your licensed insurance operations. You may not:
- Share access credentials with unauthorized individuals
- Attempt to reverse-engineer, copy, or reproduce the platform or its outputs for resale
- Upload documents containing data unrelated to your authorized insurance operations
- Use the platform in any manner that violates applicable law, regulation, or professional licensing requirements
- Attempt to circumvent, disable, or interfere with platform security features
3. Data and Confidentiality
Solexa.ai handles two distinct categories of data, and treats them differently:
Client account data — your agency name, address, contact information, team details, login credentials, and branding assets — is stored on our servers solely to deliver the service. Your agency identity and assets are required to generate properly branded proposal documents. This information is never sold, shared with third parties, or used for any purpose other than operating your account. Upon termination of the service relationship, this data will be deleted upon written request.
Transaction data — carrier quote documents, insured information, extracted coverage data, generated proposals, loss runs, and any other documents processed through the platform — is never retained. All document processing occurs in memory. Uploaded files are transmitted to our AI processing service for analysis, the structured output is returned to your browser, and your proposal is generated and delivered directly to you. Nothing from this process is written to disk or stored following the completion of your request.
Carrier documents, insured names, premiums, limits, and all other transaction data flow through our system but are never stored. Our server logs record only: timestamp, username, action type, processing duration, and estimated token usage. No document content of any kind is logged or retained.
All data is processed over encrypted connections (TLS/SSL). Platform infrastructure is hosted on enterprise-grade cloud infrastructure with SOC 2 Type II certification. Our AI processing provider does not use API-submitted data for model training by default.
4. Intellectual Property
The Solexa.ai platform, including its software, design, prompts, and processing logic, is the exclusive intellectual property of Solexa.ai. Proposal documents generated by the platform and delivered to you are yours to use within your business operations.
You retain all rights to documents and data you upload. You grant Solexa.ai a limited, temporary license to process that data solely for the purpose of delivering the requested output.
5. Accuracy and Reliance
The platform uses AI to extract and interpret data from carrier documents. While we strive for high accuracy, AI-generated extractions may contain errors or omissions. All outputs should be reviewed by a licensed professional before use. Solexa.ai does not provide insurance advice, legal advice, or actuarial services.
You are solely responsible for reviewing, validating, and approving all generated proposal content prior to delivery to any insured or prospective client.
6. Availability and Modifications
We make reasonable efforts to keep the platform available and operational. However, we do not guarantee uninterrupted uptime and may suspend access for maintenance, security, or other operational reasons with or without notice.
Solexa.ai reserves the right to modify, update, or discontinue any feature of the platform at any time. We will make reasonable efforts to notify active clients of material changes.
7. Limitation of Liability
To the fullest extent permitted by law, Solexa.ai shall not be liable for any indirect, incidental, consequential, or special damages arising from your use of the platform, including but not limited to errors in extracted data, proposal inaccuracies, or service interruptions. Our total liability to any client shall not exceed the fees paid by that client in the twelve months preceding the claim.
8. Termination
Either party may terminate the service relationship in accordance with the separately executed service agreement. Upon termination, your access to the platform will be revoked immediately.
Client account data (agency profile, team information, credentials, and branding assets) will be retained for 30 days following termination to allow for any transition needs, then deleted. Upon written request, we will delete this data immediately upon termination. Because no transaction data (carrier documents, insured information, or extracted data) is ever retained, there is nothing of that nature to delete.
9. Governing Law
These Terms are governed by the laws of the State of California, without regard to its conflict of law provisions. Any disputes shall be resolved in the courts of Riverside County, California.
10. Contact
Questions about these Terms may be directed to:
info@solexa.ai · Solexa.ai